The Effect of Relational Marketing and Brand Trust on Acceptance of Quality of Communication between Customers and Organizations from the Point of View of Customers

The purpose of this study was to investigate the effect of relational marketing and brand trust in the quality of communication is between customers and the organization from the customers' point of view. This applied research is descriptive -survey and the method of collecting data is the field method. The statistical population of this study is the customers of fooda company in the city of Dezful, Khuzestan province, which are undocumented because of their number, is considered unlimited. Using Morgan sampling table, 384 people were selected by non-probability sampling method. Data were collected using standard questionnaire: Barry & Parasuman's (1991) for marketing, Blaster et al.'s (2005) for brand trust, and Sun's (2004) for quality of communication with customers. The collected data were analyzed by statistical tests including simple and multiple linear regression using SPSS software. The results of this study showed that the relational marketing (including, financial interests, social factors, structural links) and brand trust (including: honesty, credibility and benevolence) affect the quality of relationship between customers and organization from the customer's point of view.