Strategy of Modifying Balanced Scorecard Model with Islamic Approach: Grounded Theory Approach

The primary role of financial reporting is to effectively transfer information to individuals outside the organization, and performance management is one of the four roles of management accounting that provides information for performance evaluation, which enhances the quality of financial reporting. On the other hand, one of the important tools in evaluating the performance of organizations is the Balanced Scorecard model. Accordingly, it is necessary to develop a balanced scorecard model based on the Islamic approach in societies that seek to govern ethical and spiritual values ​​in their organizations. To this end, the grounded theory approach has been used. For this purpose, 29 semi-structured interviews with experts were conducted and data were analyzed using maxqda software. The findings showed that the Islamic social responsibility perspective dimension was added to the traditional BSC model and placed before the dimension of growth and learning and maintained its cause-and-effect relationship with other dimensions. Customer satisfaction has also changed in the traditional view of customer service afterwards, and financial, internal processes, and learning and development are very similar to the bsc model, but there are differences in key performance indicators in each dimension consistent with Islamic teachings.