The Role of Employees' Trust in Managers (Vertical Trust) on the Success of Knowledge Management System

In recent years, trust between managers and employees has been highly regarded for reasons that have affected the organization's impact and success. The purpose of this research, which is done, is to examine the effect of employees' trust on managers (vertical trust) on the success of the knowledge management system. This research was conducted with the aim of investigating the role of employees' trust in managers on the success of knowledge management in one of the ICT domains of Tehran in 2015. To elaborate a conceptual model, theories and models related to topics and research backgrounds have been extensively studied and a model that verifies the trust between managers and employees (vertical trust) and the success of the KM system, their interdependent design. Analysis has been analyzed. The statistical population of the present study consisted of 75 high and medium managers and experts and users of knowledge management system. Sampling method was used for data collection. The results showed that there is a positive and significant relationship between vertical trust and the success of management knowledge in the field of ICT. It was also concluded that trust, the factor affecting vertical trust has the lowest correlation and evaluation, the factor affecting vertical trust with the highest correlation with the success of knowledge management knowledge.