The impact of technology management on service quality with emphasis on agility mediator role

The purpose of the present study was to investigate the impact of technology management activities on service quality through the mediating role of organizational agility in the automotive industry. The research method was descriptive-survey and the statistical population consisted of 550 people including all managers and staff of Irtoya Company, and 226 of them were selected by simple random sampling method proportional to volume and Morgan table. The data collection tool were library method and a researcher-made questionnaire. The validity of the questionnaire was confirmed by automotive industry experts, and the reliability of the questionnaire was estimated 0.80 based on alpha Cronbach coefficient. Data analysis was performed at two levels of descriptive and inferential statistics. Statistical indices (i.e. descriptive, frequency, and percentage frequency were used at the descriptive level), Kolmogorov-Smirnov test was used at inferential level for checking the normality of society; and also, LISREL software was applied for structural equation modeling to prove the hypotheses. The results indicated that technology management influenced the quality of services with the mediating role of organizational agility in the automotive industry.