The survey on the extent of Naja manpower deputy clients' satisfaction from given services quality (clients respect plan)

Today’s the majority of organizations and institutes are in the situation which should be responsible against informed citizens increasing demands, scientific institutes, beneficiary groups, social movements, press, mass media and etc; so responsiveness and clients respect have a principal and vital role in all organizations, This research purpose was to survey the extent of Naja manpower deputy clients about given services quality by the employees (client respect plan).Research method was descriptive-survey and correlation. The sampling method was random sampling and the sample size were 240 clients of Naja manpower deputy and the tool for data-gathering was servqual questionnaire which has used for evaluating clients perceptions and expectations: The questionnaire Cronbach Alpha was 87/08 and the authors have used different statistical tests such as one-way variance analysis, Pearson correlation test, multi-variable regression. The findings indicate that there is a significant relationship between tangibles, assurance, responsiveness, reliability and empathy factors and clients respect. Empathy and assurance agents with %92 and %91 in level of %1 have the highest correlation according to Naja manpower deputy clients’ opinions.