Identifying the Affecting Criteria and Components on the Effectiveness of in - service Training Courses for Employees of the Refah Bank

The present study was conducted to identify the components of evaluating the effectiveness of in - service training courses for employees of the Refah Bank.

The research method was qualitative - purpose - based and was qualitative as the data type. The statistical population of the study consisted of experts, specialists, and knowledgeable persons in evaluating the effectiveness of in - service training courses. The research tools included semi - structured interviews whose validity and reliability was confirmed. The method of data analysis was theoretical coding derived from the method of data fundamental theory.

The findings of the study showed that the criteria for evaluating the effectiveness of in - service training courses for employees of the Refah Bank include individual, group, organizational, and social factors. And the affecting factors the effectiveness of in - service training courses include demographic characteristics, training programs, support of managers, educational goal setting on the bank, and professionalism.

Based on the findings of the research, the results indicated that to evaluate the effectiveness of in - service courses for employees of the Refah Bank, special attention should be paid to various individual, group, and organizational components.