EVALUATION OF USABILITY PATTERN OF HOSPITAL INFORMATION SYSTEM MANAGEMENT DASHBOARDS FROM THE VIEWPOINT OF USERS IN HOSPITALS AFFILIATED TO URMIA UNIVERSITY OF MEDICAL SCIENCES

The Management dashboard is a vital tool for hospital managers that can provide understandable information to users and help organize and categorize the increasing amount of data. Dashboard information provides technical assistance and knowledge management for improvement to decision-makers and clinical specialists. Also, the application of management dashboards optimizes resource management and conveys continuous monitoring of the performance of various hospital wards. The aim of this study was to evaluate of usability pattern of hospital information system management dashboard from the viewpoint of users in hospitals affiliated to Urmia University of Medical Sciences using the ISO 10.0 9241 standard questionnaire.

This descriptive-cross-sectional study was conducted in 2019 using the opinions of internal managers and information technology specialists of hospitals affiliated to Urmia University of Medical Sciences. In order to study the usability pattern of management dashboards the ISO 10/9241 standard questionnaire was utilized. This questionnaire has 74 specific questions in 7 axes (suitable for performing tasks, self-descriptive, controllability, adapting to user needs, error tolerance, suitable for privatization, suitable for training). The validity of the questionnaire was confirmed by IT and medical informatics experts and its reliability was calculated as 85% based on Cronbach's alpha test. Data were collected by users by referring the researcher directly to the centers and completing the questionnaire. Data were analyzed using descriptive and analytical statistics by SPSS software version 16.

Analysis of the findings showed that the mean (from a score of 1-7) axes suitable for performing tasks, self-descriptive, controllability, adaptation to user needs, error tolerance , suitable for privatization, suitable for training and the usability pattern of management dashboard were 23/4, 4/08, 4/23, 4/02, 4/14, 3.44 (lowest score), 4.37 (highest score), and 4.12, respectively. There was no significant relationship between users' underlying factors including gender, age, level of education, organizational post, work experience and usage of the management dashboard with ISO 10/9241 standard axes and the usability pattern of management dashboards. Also, axes suitable for performing Tasks, self-descriptive, error tolerance, and controllability have had the greatest impact on the usability pattern of management dashboards.

The results showed that the usability of the hospital information systems management dashboard based on the seven standard ISO 9241/10 axes was relatively favorable. According to the obtained results, the developers of the management dashboard should reconsider the design and implementation of the management dashboard and increase its compatibility with ISO 10/9241 standard axes, especially its suitability for the privatization axis.