The effect of interprofessional communication skills training on patient safety culture among Emergency department staff

Providing patient safety is considered as one of the most important goals of the health sector, and health organizations have placed it as one of the main focus on improving the quality of services provided to patients. This study aimed to determine if the effect of inter-professional communication skills training on patient safety culture among Emergency department staff in Bahman hospital of Tehran in 2018.

This study is a Semi-experimental study that in that Pretest-posttest plan with a control group was used. All of the Emergency Department staff of Bahman hospital in the second six months of 2018 was our statistical research community. 50 personnel were selected Based on inclusion criteria and purposive sampling method and randomly divided into two groups of experimental and control by using a table of random numbers. The intervention group received three sessions of one and a half hours by lecture and question and answer methodology, along with providing a booklet on inter-professional communication with the SBAR model. Samples filled the standard patient safety culture questionnaire before and after the intervention. SPSS statistical software SPSS19 data using chi-square, Fisher's exact test, and independent t-test and paired T was performed.

Results showed no difference between two groups of intervention and control about demographic characteristics (P > 0.05). The mean patient safety culture Score was 102.96 ± 9.27 in the intervention group, and 105.52 ± 6.35 in the control group before the intervention, which respectively reached to 115.44 ± 9.19 and 107.12 ± 6.78 after implementation of the intervention and this difference was significant in intervention group (P < 0.001).

According to the results, we can say that interprofessional communication skills training is effective in improving patient safety culture among Emergency department staff. So it can be an applied method of this study as a pure, non-invasive, low-cost, and effective in improving r patient safety culture in Emergency department staff.