A New Way to Do Old Work: Exploring User Experience to Improve Library Service

To explore the concept of UX in the context of libraries.

To find literature about UX in libraries, we searched in online databases; along with we used cite tracking to enrich the results.

Findings illustrated that how UX studies with focus on qualitative approach meet user needs and provide better interaction with library space, services and website.

User experience is an emerging trend with similar philosophy of libraries mission statement. It will likely continue to grow as a recognized specialty within the librarianship profession. Librarians can learn UX methods to devise more innovative ways for meeting the user needs in all library system.