Information Quality Assessment Criteria for Technical Documentation Information Systems: A Systematic Review

To systematically review research literature on the use of systems concepts to explore information quality assessment criteria.

Data was collected from relevant research explored in domestic and foreign databases, published between 2009-2019. 58 works were identified of which completeness and relevance of was examined. As a result, 15 documents were selected and analyzed using Cochran's systematic review methodology

Criteria for evaluating information quality in technical documentation information systems could be divided into organizational, individual, information, technological, and systematic.

The categorization of such metrics helps knowledge-based and project-based companies to evaluate the quality of their company’s information systems for further improvement.