The Impact of external marketing capabilities and the mental involvement of customers on the company's performance with the mediating role of product innovation and flexible strategy

The purpose of this study is to investigate the effect of external marketing capabilities and mental involvement of customers on the company's performance with the mediating role of product innovation and flexible strategy. Statistical population consists of 95 managers of Iran Khodro Company. The sample size is 76person according to the Corsican and Morgan table, and a simple random sampling method was used to sample the statistical population. Cronbach's alpha coefficient was used to determine the reliability of the questionnaires and content validity was used to determine the validity of the questionnaire. In order to analyze data at the level of descriptive statistics, indicators such as frequency and percentage and drawing of tables and graphs, and at the level of inferential statistics, structural equations modelling have been used. The results of the research indicate that the capability of customers' mental involvement to product innovation and company performance, product innovation and flexible strategy affect company performance as well as external marketing capability on company strategy and company performance. Therefore Product innovation has also played a mediating role between the impact of customers' mental involvement on the company's performance and the flexible strategy has played a mediating role in influencing external marketing on the company's performance.