Exploring Environmental and Service Factors Influencing Violence and Aggression in Spectators of Iran Popular Premier League Football Teams

The aim of this study was to identify the environmental and service dimensions affecting violence in spectators of Iran popular premier league teams. The methodology of this study was qualitative and exploratory type. Firstly, library documents were studied to prepare a list of factors that affected violence and then in-depth and semi-structured interviews were conducted with 17 experts. The sampling method was theoretical and purposive. After interviews were conducted and the expertschr('39') viewpoints were analyzed, environmental-service indices affecting the violence of spectators of Iran popular teams were identified. These indices were in the form of two main dimensions: environmental and service and there were 8 sub-dimensions. According to the results of the present study, it can be said that the 8 environmental and service dimensions were of great importance which could play a significant role in the satisfaction or dissatisfaction and consequently the incidence of violence and aggression. Paying attention to each of these dimensions can improve spectators’ attendance and create a relaxed environment for all classes, especially families.