Identifying Dimensions of Organizational Excellence with Emphasis on EFQM Model in Islamic Azad University

The purpose of this study was to Identifying dimensions of organizational excellence with emphasis on EFQM model in Islamic Azad University. The research method was fundamental in terms of purpose and in terms of data type it was a combination (qualitative-quantitative) one. The statistical population of the qualitative research part included academic experts and managers of the Central Organization of Islamic Azad University. In the quantitative part, all the staff of the Central Organization of Islamic Azad University were 1535 people participated in the study. The sample size in the qualitative part was determined using the theoretical principle of saturation. Twenty people were selected by purposeful method. In the quantitative part, 320 people were selected as the sample using Cochran's formula and by random sampling method. The data collection instrument was a semi-structured interview in the qualitative part. In a quantitative part, a researcher-made questionnaire which had 97 organizational excellence questions with an emphasis on EFQM. The method of data analysis in qualitative part, was data based; also, in the quantitative part, descriptive statistics methods were used and in the inferential part of the factor analysis methods exploration were used. The results showed that the components of organizational excellence in Islamic Azad University, with emphasis on the model of European Quality Management Foundation, including learning, employee productivity, customer results, employee innovation, leadership, policy and strategy, partnerships and resources, processes, key performance results, employees, staff results and Community result were identified.