The Effectiveness of Assertiveness Group Training on Employees’ Self-assertiveness and Work Life Quality

The purpose of this study was to investigate the effectiveness of assertiveness group training on employees’ self-assertiveness and quality of work life  

The design of this research was pretest-posttest with control group design. From the statistical population, 24 employees with job tenure at least one year were selected by convenience sampling method and then randomly assigned in experimental and control groups (each 12 employees). The experimental group received eight 90-minatue sessions while the control group remained at waiting list. The instruments included Walton quality of work life and Gambrill & Riche’s assertiveness questionnaires. ANCOVA was used for data analysis.

Findings showed that there is no difference between the groups in terms of self-assertiveness and quality of work life before the intervention. After the intervention, there was a significant increase regarding self-assertiveness and quality of work life in experimental group.

Group training of assertiveness increased the self-assertiveness and quality of work life in experimental group compared with the control group. It appears that life skills training, especially assertiveness training should be implemented to improve skills in order to improve mental health. Also, the quality of work life is an important issue in the workplace.