Workload of Activities in the Field of Family Health in Health Centers:Application of a Work and Time Study Model

Economic constraints have made it difficult to provide health care facilities. Therefore, improving the performance management of employees in organizations is a very important issue, so this study was conducted to investigate the workload in the field of family health in health centers.

The present research is descriptive and cross-sectional conducted using combined methods (qualitative and quantitative). The study population included all activities of the family health unit of Savadkouh health centers. Interview and observation methods were used to identify activities and other qualitative parts, and Excel 2007 software was used to facilitate the above steps.

The total standard time for all activities in the study scope was 2107 working units. Clientschr('39') information registration activity in the Sib system with 482 work units had the highest, and the activity of referring a mother or child with developmental problems to the doctor with 0.3 work units had the lowest workload. The total number of work units calculated for the family health unit was less than the minimum required.

The findings of our study showed that the number of employees in the family health units was more than the required number, and there was a high unemployment rate. Every organization needs indicators or models such as the model presented in this research to improve its performance level in order to reduce the waste of resources and improve the efficiency of the relevant organization.