Identifying the Characteristics of Human Capital of Smart Organization: A Mixed Method Approach

This paper aimed to identify the characteristics of human capital of the Smart Organization in a mixed method. In the Qualitative section, 17 faculty members in the field of organization and management were selected using theoretical sampling method and in-depth and semi-structured interviews were conducted with them. Data were analyzed by content analysis in Maxqda software. Sub-Sample members of the quantitative section included 200 employees of Zahedan Municipality, regions and affiliated organizations who were selected by stratified random sampling method. In the quantitative section, the instrument was researcher-made questionnaire by acceptable validity that its reliability confirmed by Confirmatory factor analysis in Lisrel software. Evaluation of the identified characteristics was performed by T-test in SPSS software. Individual abilities, skills, knowledge, emotional intelligence, cultural intelligence and organizational intelligence were the characteristics of human capital of Smart Organization. In addition, it was found that the skills are moderate and the status of knowledge, emotional intelligence, cultural intelligence and organizational intelligence is good, but individual abilities and is not in a good condition.