Effectiveness of problem solving training to improve employee’s job satisfaction and creativity

One of the most important factors in employee job dissatisfaction is the inability to solve individual and organizational problems. When these problems are new or complex, innovative and effective decision making is a very important factor in solving them. According to the researcher's studies, the effect of problem solving skills on job satisfaction and employee creativity in Iranian companies and organizations has not been studied. The purpose of this study was to determine the effectiveness of problem solving training in improving job satisfaction and creativity of employees.

This study is quasi-experimental with pre-test, post-test and follow-up. Subjects were selected using the available sampling method. The problem solving skills were taught to 50 employees who get the lowest score in the problem-solving ability self-assessment test. Then, their job satisfaction and creativity were evaluated before, immediately, and 4 months after the end of training. Repeated measure ANOVA was used to analyze the data.

The results showed that there is a positive correlation between problem solving skills, job satisfaction, and employees’ creativity.

problem solving skills training, as a short-term psychological intervention, can increase job satisfaction and creativity of staff, and the effect of this intervention will remain stable over time.