Globalization and Management of Cultural Diversity in Tourism Businesses

Diversity in societies and businesses has become an important issue in recent years, which can create new opportunities as well as being challenging. Regarding tourism, due to the close intercultural relations in this industry, especially in relation to tourism businesses and the increasing number of multinational companies in the process of globalization of societies, the issue of diversity has become doubly important. Various studies have emphasized that diversity and its dimensions have different manifestations in different industries. Therefore, the present article examines the impact of globalization on labor and customer diversity and the need for diversity management specifically in the tourism industry and describes it as a systematic process.