An Assessment of Quality Management System of Tehran Municipality Sport Organization Based on ISO 9000 Model

The aim of this study was to assess the quality management system in Sport Organization of Tehran Municipality based on ISO 9000 model. The statistical population of the study consisted of all experts of Tehran Municipality Sport Organization (N = 200). 127 subjects were selected as the sample based on the Morgan table. QMS questionnaire derived from the National Standards Authority of Ireland was used to collect data. The face validity of the questionnaire was confirmed by experts and Cronbach's alpha coefficient was used to determine the reliability (α = 0.823). Statistical software of SPSS was used for data analysis. AMOS software was used for the analysis of structural equation modeling. Results showed that all components of the quality management system examined in this study had acceptable factor loading at the significance level of less than 0.05. Also, the most important factors in quality management system according to factor loading values, were the performance evaluation factor (factor loading =0.85) and the nature of organization and processes improvement factor (factor loading=0.80). Therefore, the study suggests appropriate timeline for developing the stages of quality management system to provide services for citizens, establishing appropriate management communication with the staff, periodic evaluation to guarantee the quality of sport services, paying attention to the citizens' sport needs, and trying the evaluation of staff performance.