Family Satisfaction of Patients Hospitalized in Intensive Care Units of Selected Educational-Medical Centers of Iran University of Medical Sciences, 2019

The mission of health systems is to ensure community health by providing optimal health services. One of the methods to evaluate health services is patient satisfaction. On the other hands, unconscious patients have unable to decide and assess their treatment processes in intensive care units ( ICU); Therefore, satisfaction assessment should be measure just through a family of admitted patients, the study aim is to determine the family satisfaction of ICU admitted patients  the in educational and medical centers of Iran University of Medical Sciences in 2019.

This descriptive cross-sectional study was performed on 385 family members of ICU admitted patients, who were selected by consecutive sampling method. Data collection tool was FS-ICU 24 questionnaire.

According to the results of this study, the average score of satisfaction of all family members was 54.22 and higher than the average score (50). Among the dimensions of satisfaction, the highest mean score was related to the dimension of care measures with an average of 55.56 and the lowest mean was related to the dimension of participation in decision making with an average of 50.17.

The overall family satisfaction of ICU admitted patients was lower than studies in other countries. In addition, despite the importance of the family members involvement in patient-related decisions, the level of satisfaction was far below all dimensions of satisfaction. Such a finding highlights the need for health care providers to pay more attention to the needs of family members of ICU admitted patients, to involve them in the decision-making process and to promote communication between medical staff and family members.