The Role of Urban Management in Citizens' Sense of Satisfaction (Case Study: the Suburbia of Gulshan, Khak Sefid Neighborhood, in District 4, Tehran)

An important approach in new urban management, especially in metropolises, concerns the organization and management of suburban areas, or informal settlements. They are complex residential areas that bring about major challenge for metropolises in terms of low quality of life. They contain high potentials for all types of harms and social problems, and if neglected, they can threaten the entire identity of a city. This is a descriptive-analytical research following survey method and uses questionnaires for data collection. The statistical population of this study covers residents over 20 in Gulshan neighborhood in district 4, ​​Tehran. The sample size was calculated by stratified random sampling through Cochran’s statistical method including 220 people. Questionnaires were filled out by the experts and the data were analyzed by SPSS software. The results revealed that, except for a few items that are analyzed, urban management affected the increase of indicators of citizens’ relationship to urban managers, the quality of urban services and infrastructures, the quality of transportation, and economic and social satisfaction. The highest percentage of satisfaction related to the quality of drinking water, and the lowest level of satisfaction related to the parking space for private cars.