Emergency Department Quality Dashboard; a SystematicReview of Performance Indicators, Functionalities, andChallenges

Effective information management in the emergency department (ED) can improve the controland management of ED processes. Dashboards, known as data management tools, efficiently provide informa-tion and contribute greatly to control and management of ED. This study aimed to identify performance indica-tors quality dashboard functionalities, and analyze the challenges associated with dashboard implementationin the ED.

This systematic review began with a search in four databases (Web of Science, PubMed,Embase, and Scopus) from 2000 to May 30, 2020, when the final search for papers was conducted. The datawere collected using a data extraction form and the contents of the extracted papers were analyzed throughED performance indicators, dashboard functionalities, and implementation challenges.

Performanceindicators reported in the reviewed papers were classified as the quality of care, patient flow, timeliness, costs,and resources. The main dashboard functionalities noted in the papers included reporting, customization, alertcreation, resource management, and real-time information display. The dashboard implementation challengesincluded data sources, data quality, integration with other systems, adaptability of dashboard functionalitiesto user needs, and selection of appropriate performance indicators.

Quality dashboards facilitateprocesses, communication, and situation awareness in the ED; hence, they can improve care provision in thisdepartment. To enhance the effectiveness and efficiency of ED dashboards, officials should set performanceindicators and consider the conformity of dashboard functionalities with user needs. They should also integratedashboards with other relevant systems at the departmental and hospital levels.