Identify Key Performance Indicators for Designing Emergency Department dashboard in a referral Cardiac Hospital

Today, organization management in healthcare organizations needs to monitor and evaluate performance for better decision and policy making.

This study aimed at determining the Key Performance Indicators using software and a management dashboard.

This study searched several articles discussing Key Performance Indicators of emergency departments. A comprehensive list of indicators was obtained and presented to an expert panel with a wide range of experiences. The experts finalized the key performance indicators. A second round was performed to confirm the performance using Smart Pilates software. Based on the final panel’s rating, a list of Key Performance Indicators was developed to be used. The extracted data was prepared to enter into the computer system to design the dashboard using QlickView software. Subsequently, according to the type of indicator, the dashboard was designed by special software.

The extracted 14 Key Performance Indicators of emergency departments were determined in three dimensions of input, process, and output. Following that, the project team designed a dashboard with 14 Key Performance Indicators.

To design and develop a dashboard, the management of information was essential for organizations. It is recommended that managers use Key Performance Indicators for evaluating and monitoring emergency departments. Moreover, it can be used for planning and evaluating the performance in emergency departments.