Designing a Model for Evaluating Organizational Infrastructures in Providing Electronic Services by a Business Intelligence Approach (Case Study: Private Companies Providing Electronic Services in Isfahan Province)

This study aimed to design a model for evaluating organizational infrastructures in providing electronic services by a business intelligence approach with a mixed method. In the qualitative section of the research, while the related texts and literature were studied, 10 semi-structured interviews were conducted by managers and senior experts who were active in the field of electronic services. The findings were analyzed using thematic analysis coding. In order to review and refine the codes using Delphi technique, the researcher obtained 135 codes in four stages. The validity of codes was estimated using Lawshe’s content validity (0.86) and the Kendall agreement coefficient (0.78). In the following, the data was classified in the form of 4 main themes based on business intelligence approach (technical, management, product, strategic), 20 sub-themes and 135 indicators and the considered model was designed. In the quantitative section, 270 specialists were selected using the census sampling method. The questionnaire validity was estimated using construct validity and its reliability was calculated using Cronbach's alpha coefficient (0.87). After data analysis in AMOS software, it was clear that the operating loads of all the sub-components are in good condition.