Measurement of the quality of technological features, content and website usability of Food and Drug Administration of the Islamic Republic of Iran

The purpose of this study is to achieve two general cognitiveapproaches. The first one is the technical evaluation of the website of theFood and Drug Administration in terms of the technical standards relatedto the website of government agencies and then the content analysis ofthe web site in terms of creativity and applicability. The research methodis descriptive. The statistical population of this study is the users of thewebsite of the Food and Drug Administration of the Islamic Republic ofIran, whom the total population is 6 thousand, as well as 50 IT expertsand specialists. The sample size based on the Cochran formula wascalculated (with a 95% confidence interval) 361 people. 382 questionnaireswere used for rendering the sample variety using a random samplingmethod among the users of the Food and Drug Administration website.The data gathering tool was a researcher-made questionnaire thatincluded 55 questions on applicability and 40 questions in the form of achecklist for assessing the quality of the website services that wereprepared based on the goals and questions of the research and, somequestions is designed in the form of the Likert spectrum. Data is analysedusing SPSS software. Theoretical framework of the research is based ontheories of “use and gratification theory", "probability and detail model","interaction design theory", "Albert Bandura social learning theory","theory of the dissemination of innovations", "theory of highlighting",and "theory" Cleft of consciousness ". The findings of the study showedthat, the variable of the level of applicability from the users perspective;in two aspects of the level of website services and the level of creativityof the website that the website of the Food and Drug Administration ofthe country on the level of services has a higher level of service and onthe level of creativity, although some of the components of this websitehave achieved significant averages, but generally showed a moderate tohigh level in the components of website creativity; however, about 13components of the 23 components of the web creativity level needs toupgrade and optimize the level of service for customers and users. Ingeneral, the level of applicability of this website comparing to the levelsof technological features and content properties; has acceptable and highscores relative to the overall site.