User Involvement in Library Services Planning: A Case Study of the National Library of Iran in 2018

The purpose of this study is Toto monitor the views of users about the services of the National Library of Iran and use them in service planningResearch

The method of this research is qualitative and focus group and brainstorming and group decision making were used to collect data. Focus groups continued until data saturation with the participation of 29 members (in two groups of 11 and 18). Maxqda software was used for data analysis.

The results showed that the service factors of the Information department of the National Library of Iran from the perspective of users fall into 4 themes. Qualitative analysis of data led to the extraction of 546 initial codes that were reported as service factors. Multiple revisions and code integration based on similarity over several stages resulted in 14 sub-themes.

The findings of the study indicate the existence of some issues and problems in the service desks of the National Library of Iran from the perspective of users and the four main themes of librarians, users, services and service desks were studied separately under its sub-themes.