Modeling Experience-Based Management Approaches in the Tourism Industry

One of the Behavioral manifestations of tourists is loyalty. The purpose of this thesis is to explain the model of tourist’s loyalty of the cultural heritage in Ramsar destination. The statistical population of the survey are the tourists, visitors and participants in Ramsar Cultural Heritage attractions. According to the instructions, the sample number was estimated at 780 people. The findings indicate that the value, participation, and perceived quality variables have a positive and direct impact on the satisfaction, trust, and loyalty of tourists to the cultural heritage of Ramsar destination. Also, the satisfaction variable has been an effect on trust and loyalty and the variable of trust has a positive and direct impact on the loyalty of these tourists. Based on the findings and testing of the hypotheses, the final model and solutions are presented in the form of conclusions and suggestions for managers and directions for future research.