Designing a Comprehensive Model of Human Resource Management in the Health Sector of the Country in Conditions of Health Crisis

Human resources is one of the most important sources of the health system, because the use of health technologies in the management and provision of services to improve health is the responsibility of this sector. The main purpose of this study was to design a comprehensive model of human resource management in the health sector in the context of health crisis.

The research method was qualitative based on grounded theory method (without structure). Data analysis was performed using triple coding of grounded theory technique (open, axial and selective coding) in MAXQDA software environment.

The findings showed that the most effective measures regarding the first function should be in pre-crisis conditions, the second function in pre-crisis conditions, the third function in pre-crisis and post-crisis conditions, the fourth function in pre-crisis conditions, the fifth function in pre-crisis conditions, and the sixth function should be done in the post-crisis situation. On the other hand, in this study, 4 models including the model of human resource management in the pre-crisis, during the crisis, after the crisis, as well as a comprehensive model of human resource management in the context of health crisis were developed.

Based on the findings of the study in the pre-crisis time should be the main focus on hiring, manpower, training and organizational communications. In times of crisis, the reward system, benefits, safety and welfare of employees should be considered. In the post-crisis situation, the payment system and benefits and retirement are important.