InvestigatingThe effect of Quality of Service on Purchase intention with the Mediatin word of mouth and with the role of Innovative empathy (Case Study: Tourists and Health Elites)

Health tourism is a very sensitive industry. Considering the potential capacities that exist in the field of health tourism in Iran, it is still necessary to pay more attention to the main factors of the development of health tourism and to take steps in this direction with proper planning. Therefore, the purpose of this research is to use the framework of marketing strategy in order to investigate the important effects of service quality through the mediating role of word-of-mouth marketing and the moderator of customer understanding and recognition (empathy) in the purchase intention of health tourists. This research is of the type of applied research and, in terms of the research method, it is part of the descriptive-survey research. The statistical population of the research consists of tourists and health elites of East Azarbaijan province. In order to determine the sample size, Cochran's formula was used for the unknown population. In this formula, first a sample of 30 people from the statistical community was taken. According to the standard deviation of this sample, the minimum sample size was estimated to be 108 people. Sampling in this research was done using simple random method. The data collected by the questionnaire have been analyzed using the structural equation modeling method and PLS and SPSS software. The findings of the research showed that service quality does not have a positive and significant effect on purchase intention, and word-of-mouth marketing strengthens the relationship between service quality and purchase intention, and customer empathy and understanding moderates the relationship between service quality and purchase intention