Examining the Level of Satisfaction of Hospitalized Patientswith a Definite or Suspected Diagnosis of Covid-19 from theCare Staff of Covid-19 Wards

Patient satisfaction with services is generally considered the main component of quality of careand can be described as the subjective perception of service quality resulting from the matching of expectationsabout services with actual experience and results. Therefore, the purpose of this study is to investigate the levelof satisfaction of hospitalized patients with a definite or suspected diagnosis of covid-19 from the care staff ofcovid-19 wards.

In this cross-sectional descriptive study, 172 patients with covid-19 who were admittedto Peymaniyeh Hospital in Jahrom city in 2019 with the diagnosis of corona virus disease were examined. The datacollection tool in this study included two questionnaires for demographic information (age, sex, underlying disease,duration of hospitalization, etc.) and a satisfaction questionnaire for the medical staff. Data analysis was done usingspss software version 21 and descriptive and inferential statistical tests.

The most frequent age was 31-40years old (22.1%). The satisfaction level of the majority of hospitalized patients from the treatment staff was high,133 patients (77.3%), the satisfaction level of 37 patients (21.5%) was average, and the satisfaction level of only 2patients (1.2%) was low.

Based on the results of the present study, the level of satisfactionof the majority of patients was reported at a high level. However, the demographic variables (age, sex, marriage,education, occupation, economic status, etc.) of the patients did not have a statistically significant relationship withthe level of satisfaction of hospitalized patients with a definite or suspected diagnosis of Covid-19 from the medicalstaff. Therefore, by implementing continuous training programs and investigating cases of dissatisfaction, we cantry to improve the satisfaction of patients as much as possible.