Identifying and ranking suppliers' resilience evaluation criteria in the natural stone industry

In today's markets that industries have faced different risks and disruptions, selecting the appropriate and resilient supplier has become a strategic factor for the success and sustainability of organizations in a turbulent and competitive business environment and has attracted much attention from researchers and practitioners. The natural stone industry is one of the most important industries in Iran. Hence, this study aims to identify and rank the evaluation criteria of resiliency in a real case study of natural stone industry. Gathering the criteria was done based on the previous related literature and in order to confirm the identified criteria, a survey of 10 stone industry experts was conducted using the fuzzy Delphi method. Consequently, 20 criteria was approved. In order to rank the approved criteria, the best-worst method (BWM) was used. The results showed that flexibility, velocity and financial performance are the most important suppliers' resiliency evaluation criteria in the stone industry, respectively.