Designing an Electronic Supply Chain Management Model to Achieve a World-Class Home Appliance Industry

This study aims to design an electronic supply chain management model to achieve a world-class home appliance industry. This is a mixed methods research and developmental applicative in terms of its purpose. To provide the theoretical foundations, articles, books, and reliable sources available to the researcher have been studied. The statistical sample consists of experts in home appliance manufacturing industries and professors and researchers in the field of world-class production. The sampling method is purposeful using Dimetal techniques and the interpretive structural model. In this research, 15 indicators were identified including electronic infrastructure, core technology, electronic procurement, electronic management of communication with suppliers, information flow, supply chain speed, ability to resist threats, relying on internal capacity, cost, waiting for time, flexibility, sales service, after-sales service, meeting customer expectations and world-class quality. The results indicated that based on the interpretive structural model designed (at three levels of infrastructure, sales, after-sales services, and world-class quality), the low-level components of electronic infrastructure, core technology, electronic procurement, and electronic management of communication with the supplier have the greatest impact. In line with the research findings, suggestions are made for improving the studied industry to reach the world-class in the future.