A conceptual model of critical success factors in improving the resilience of the health tourism supply chain: A case study

Today, in dynamic environments, there are many disruptions in supply chains that negatively affect the performance and productivity of organizations; therefore, identifying the critical success factors for managing disruptions is essential. This is also true in the health tourism supply chain.The primary purpose of this study was to determine the critical success factors and design its model in the health tourism supply chain to improve resilience.

In the first phase, the critical success factors were identified and categorized through interviews with experts in the health tourism supply chain of Ayatollah Yathribi Hospital in Kashan. In the second phase, a panel of experts was formed, and the model of critical success factors was designed through an ISM.

After the interviews with experts, 70 critical success factors were obtained, which were classified into 12 general categories. Finally, through the panel of experts, the model of critical success factors was identified where the environmental management factor had the most impact. Factors of flexibility in the supply chain, supplier management, coordination and cooperation in supply chain, and inventory management were the dependent variables.

Examining the critical success factors of the health tourism supply chain is very important for countries that are interested in improving resilience of this industry. It is also btter for managers, policymakers, and health tourism planners not to overlook the benefits of identifying and analyzing critical success factors at the supply chain level.