Investigating performance indicators of hospitals in West Azerbaijan province, Iran in 2019

Investigating performance indicators is one of the most important components for the evaluation of health care and treatment outcomes in hospitals. The purpose of this study was to investigate the performance indicators of the teaching and non-teaching hospitals in West Azerbaijan province, Iran and compare these with the standard indicators of the Ministry of Health.

The present study was a cross-sectional descriptive study in 2019. The statistical population included all hospitals of West Azarbaijan province (22 teaching hospitals affiliated with Urmia University of Medical Sciences) and 8 non-teaching hospitals). The standard checklist of the Ministry of Health was used to record information and calculate performance indicators of hospitals. The data were analyzed using Excel 2016 and SPSS22 software.

In terms of the bed occupancy ratio index, 32% of teaching hospitals in the province were in desirable condition, 18% in average condition, and 50% in undesirable condition. However, 100% of teaching hospitals that located in the center of the province were in desirable condition. While this index in non-teaching hospitals was desirable at 25%, average at 25%, and undesirable at 50%. In terms of the patient stay, 77% favorable, 5% average, and 18% undesirable in teaching hospitals, and 87.5% desirable and 12.5% undesirable in non-teaching hospitals. Also, 95% of teaching hospitals and 100% of non-teaching hospitals were in the desirable condition in terms of the patient admission per bed.

The condition of hospitals in West Azarbaijan province in terms of the bed occupancy ratio index of most teaching hospitals and in terms of the index of average patient stay and the index of the ratio of patient admission per bed, and most of thenNon-teaching hospitals were in a desirable condition. To improve the performance indicators further, new planning and policies are recommended.