The relationship between satisfaction with treatment services and the quality of life in type II diabetic patients in Hamadan, Iran, 2021

The satisfaction of diabetic patients with the treatment and their cooperation in obtaining therapeutic results and increasing quality of life is very decisive. This study aimed to investigate the relationship between type II diabetes patients' satisfaction with medical services and their quality of life.

This cross-sectional study was conducted on 198 type II diabetic patients referred to Hamadan Diabetes Clinic in 2021. The convenience sampling method was used to select the samples. The data were collected using a checklist of demographic characteristics and the quality of care, patient behavior, and quality of life researcher-made questionnaire. The obtained data were then analyzed in SPSS software at a significant level of 0.05.

According to the results, the majority of the participants were female (70.71%), and the mean age of the respondents was obtained at 59.65 ± 9.26 years. In addition, the mean score of quality of life was estimated at 84.7±12.6. The quality of life score showed a significant relationship with education level, marital status, employment status, and body mass index. The mean score of satisfaction with services was 92.78±19.8. The high level of education and lack of health insurance revealed a correlation with lower satisfaction with services. Finally, there was a direct and significant relationship between quality of life and satisfaction with the received services.

A significant relationship was found between the quality of life and the level of satisfaction with the services received. Therefore, improving the quality of medical services for these patients in order to increase their satisfaction level with treatment can be effective in enhancing their quality of life.