Interpretive Structural Modeling of Effective Factors on Organizational Friction in Education of Golestan Province

The present study was conducted with the aim of interpretive structural modeling of factors affecting organizational friction in education in Golestan province. This study was applied in terms of purpose and mixed in terms of implementation method (qualitative and quantitative). The research population in both qualitative and minor sections were experts in the fields of educational management, human resource management and organizational behavior of education in Golestan province in 2020. The sample size was estimated according to the principle of theoretical saturation of 20 people who were selected according to the inclusion criteria by targeted sampling and snowball sampling methods. The research instrument was a semi-structured interview whose validity was confirmed by experts and its reliability was estimated to be 0.79 through an agreement coefficient between two coders. Data were analyzed by Delphi methods and interpretive structural modeling in SPSS and PLS software. Findings showed that organizational friction in education has 18 components including defective organizational structure, weakness in human resource planning management, weakness in strategic management, carelessness, work delay, lack of sense of responsibility, functional stupidity, labor management heterogeneity, weakness in system evaluation, inefficiency Administrative, inattention to employee performance, financial and material inequality, anti-sports behaviors, politicization, concentration of control and power, stress in the workplace, organizational distrust and inefficiency of organizational management. Other findings showed that 18 components were at 13 levels; that work carelessness and work time were at thirteenth level with least impact and lack of sense of responsibility in the first level with the most impact.