The extent of achieving the expected goals of the Ministry of Health in the implementation of the electronic health record system from the end-users' viewpoint in West Azerbaijan province

Electronic health record is one of the fundamental technologies in the health system of any country. This technology provides data that is the basis for providing health services at the patient level, and at the organizational and extra-organizational levels, it is considered the basis for macro-decisions, policy-making, and management of health services. The present study aimed to investigate the extent to which the Iranian electronic health record (SEPAS) has achieved the expected goals of health care and to examine the current working environment of this system from the end user’s perspective.

The current study was a cross-sectional study that was conducted in 1400. The participants included 70 SEPAS users in 28 hospitals in West Azerbaijan province. The data was collected using a self-structured questionnaire. The collected data were analyzed with the help of descriptive and analytical statistics.

according to the users, the expected goals of the Ministry of Health have been achieved in the area of satisfaction (3.3 ± 1.4) more than in other areas. Also, this system has not been as successful as other cases in achieving the predetermined goals in the field of information management (2.6 ± 1.2). On the other hand, in terms of the current working environment of SEPAS, the economic area (3.6 ± 1.3) received highest score from SEPAS users.

Planning and policy-making for the improvement of Spas based on the current conditions of the working environment should be prioritized by the developers of this system and the Ministry of Health.