Presenting a Model of Knowledge Management Training in Automotive after-Sales Service Companies (Sample Study: Isacco Company)

The present study aimed to provide a model of knowledge management training in Isacco automotive after-sales service companies. In terms of applied objectives and in terms of data, the research method is an exploratory mix (qualitative-quantitative) and in terms of nature in the qualitative dimension, the foundation data is of its kind and in the quantitative dimension is a cross-sectional survey. The statistical population of the qualitative section consists of all experts (people with doctorates and research in the field of knowledge management) in this field and in the quantitative section of all employees of the company (bachelor's degree and above) are 140 people. The type of snowball consciously targeted the sampling method in the qualitative section and 18 experts were selected, which we reached theoretical saturation in expert number 15. In the quantitative part of the sample size, 106 people were selected based on Morgan's volume determination formula. In the present study, after open and axial coding of the measurement tool, it was prepared in the form of a form and sent to experts for selective coding and validation. Based on this, a researcher-made questionnaire was designed and distributed among randomly selected statistical samples. Then, the collected data were analyzed using descriptive and inferential statistics, and at the end, 7 dimensions, 26 components and 138 indicators were identified for this model. The dimensions identified in a homogeneous structure support the model constructs of a concept called the knowledge management-training model in automotive after-sales service companies.