Compilation of key components and indicators of information technology management excellence model in the University of Medical Sciences

The purpose of this study is to compile the key components and indicators of the excellence model of information technology management in Isfahan University of Medical Sciences. This practical and purposeful basic research was carried out using content analysis method and fuzzy Delphi technique. The population included senior and middle managers of information technology in Isfahan University of Medical Sciences and books and articles related to information technology management. The results were presented in the form of a Delphi panel in the form of a questionnaire to the experts and professors, and with the two-stage implementation of the Delphi panel, the agreement coefficient of the experts regarding the mentioned components was obtained through the calculation of CVR and the necessary convergence was achieved. Besides, the members' credibility criterion was used in Newman's validation method. Fourteen dimensions including 142 components were identified as core values, components of the excellence model of information technology management in the University of Medical Sciences. These components were presented to IT experts in the university in the form of a questionnaire, and their agreement coefficient was calculated by performing two steps of the fuzzy Delphi technique. Ultimately, two components were removed and 140 components were confirmed with an agreement coefficient of over 0.4. It seems that the indicators selected in this research can provide the basis for the development and realization of information technology excellence in organizations. The selected indicators enable them to extract improvement plans and measures along with the comprehensive pathology of their processes and their position in the excellence process to be evaluated in the field of information technology.