Cockpit crew resources management (CRM) Criteria development and prioritization to assess the meaningful relations with pilots’ errors: Increasing flight safety and quality approach

Human resource management is one of the most important priorities in the aviation industry to enhance flightsafety. In the meantime, pilots resources management is an important factor to reduce cockpit crew’s errors as well as increasing flight safety and quality. In order to monitor all threats and errors (as managed or not managed by pilots), considering the criteria which have a direct impact on the pilots' resources management, is the basic and important issues to maintain an airline at an acceptable level of safety and quality performance. There is a gap in literature review to identify and prioritize the effective flight safety criteria which have a direct relationship with the pilots' errors. In this paper, a method for pilot’s resources management is provided to identify criteria and sub-criteria as well as prioritizing them in order to examine the degree of correlation and its effect on flight crew error. The statistical population of this research is active airline pilots in Airbus fleets of wide-body and narrowbody aircrafts (A total of 150 pilots were selected from 200 flights). Simple random sampling has been used to collect the data which are needed for the research as well as their analysis. In this research, the data-oriented method (Exploratory Data Analysis, regression, Analysis of Variance) and content validity method are applied in order to identify the criteria affecting the rate of pilot’s error and also prioritizing the criteria. Discovery of various effective criteria (communication, awareness of the environment, effective decision making and problem solving approach, leadership, stress management) on the pilots' resources management and also the extent of its relationship with pilots' errors and how to evaluate it, including the findings of this research.