Evaluation of the Service Quality in the Archival Centers of Iran

The purpose of this research was to evaluate the quality of archival services in archival centers in Iran.

The present study was conducted with a descriptive approach and a comparative causal method. The statistical population of this research was the employees of Iran's archival centers, a sample of 120 people was selected from among them, and the instrument used was a questionnaire. The statistical test used is one-sample T-test, ANOVA test and Friedman test.

According to the answers to the research questions related to each of the archival centers of Iran and in general regarding the quality of archival services, there is a significant difference between the obtained weighted average and the experimental average (5) at the significance level of 0.05. The t value and the degrees of freedom related to each of Iran's archival centers indicate that this difference is significant at the 0.05 level. In fact, the service quality of Iran's archival centers is higher than the desired level. The results of Tukey's post hoc test indicate that this difference is evident between the archival centers of Iran and the Astan Quds document center. Finally, according to the ranking obtained through the Friedman test in terms of prioritizing the quality of archival services in the studied archival centers, it can be stated as follows: 1. Astan Quds Document Center; 2. National Archives of Iran; 3. Center for documents of the Islamic Council; 4. Department of Documents and Diplomacy of the Ministry of Foreign Affairs; 5. Contemporary History Studies Institute; and 6. Islamic Revolution Documentation Center.

The results indicate that the status of service quality of archival centers is higher than the desired level. Also, there is a significant difference between the archival centers of Iran in terms of the quality of archival services, which is evident between the archival centers of Iran and the Astan Quds Document Center. This research is the first research in the field of measuring and evaluating the quality of archival services that has been carried out in the archival centers of Iran.