Identifying the causal and effect factors affecting organizational silence using the Fuzzy Dimtel method in Khorasan Razavi financial and investment companies.

Today, many organizations ask their employees to be more creative, express more and accept more responsibility. The silence of employees, by limiting employees' comments, reduces the effectiveness of change processes, and many organizations complain about it. By preventing negative feedback, the behavioral phenomenon hinders effective organizational transformation and development, so the organization loses the ability to investigate and correct errors. Therefore, it is very important to pay attention to this common problem in organizations.The main goal of the current research is to provide a method for identifying and prioritizing factors affecting organizational silence using the Fuzzy Dimtel method in Khorasan Razavi investment companies. The statistical population of this research consists of 12 experts in the field of financial management and investment in "financial and investment institutions" who were selected based on the purposeful sampling approach. In this research, by studying the theoretical foundations of internal and external research, he identified 25 factors affecting organizational silence in these companies, which include managerial factors, employee factors, and organizational factors.In the present study, two questionnaires were used to collect data. In order to analyze the data, two methods of Fuzzy Dimetal and t-test were used. Then, Fuzzy Dimetal test was performed to identify the influential (causal) and influential (disabled) factors.