Damages and challenges of service compensation system in financial and credit institutions of Iran

the improvement of their satisfaction level can lead to the qualitative improvement and development of the organization. Therefore, one of the basic strategies in managing human resources and increasing organizational productivity is the service compensation system. Based on this, in this research, we intend to examine the existing damages in the service compensation system of Financial and credit institutions of Iran. The current research is a qualitative phenomenological research. The statistical population of this research consists of human resource management specialists and expert employees of financial and credit institutions in Iran with more than 20 years of experience in human resources affairs, among them, with a purposeful and criteria-based sampling method, A semi-structured interview was conducted and finally the statistical sample reached theoretical saturation after 19 interviewees. The findings of the present research, while identifying the behavioral, occupational, contextual and intervening factors affecting the service compensation system, show that the lack of profit sharing in the payment of salaries, the political nature of appointments in the bank, the lack of appointment based on merit, with a high frequency, has the first priority in the damages of the service compensation system.