Comparison of patient privacy in emergency and inpatient departments and its relationship with patient's trust in nurse

Respecting the patient's privacy by the treatment staff and the patient's mutual trust in them are potentially related to each other. Increasing awareness of the principles of protecting patients' privacy and gaining their trust by health system employees, especially nurses, has been the focus of researchers and health service managers. So far, in several studies, the patient's privacy and its relationship with the patient's trust in the nurse have been discussed, but its comparison in the two inpatient and emergency departments has received less attention.

This study was conducted with the aim of comparing patient privacy in inpatient and emergency departments and its relationship with patient trust in nurses in Shahid Beheshti Hospital, Qom.

This study is a cross-sectional analytical method and was conducted in 1400-1401. The samples of this study include 110 patients from the emergency department and 110 patients from the inpatient departments of Shahid Beheshti Hospital in Qom. The samples were obtained by the available method and from among the patients who were willing to participate in the study; were chosen. Data collection tools included privacy questionnaires and the patient-nurse trust scale (Radvin-Kayrel). Data were analyzed using Pearson's statistical test and SPSS 21 software.

In this study, the age range of the research samples was 18-70 years. Most of the research samples were male (50.50%), had a bachelor's degree or lower (72.30%) and housewives (46.40%) . The highest score of the trust questionnaire is in the inpatient department (89.03±13.11%) and the lowest score in the privacy questionnaire is in the spiritual-religious dimension in the inpatient department (79.19±19.39%). The highest score of the trust questionnaire is in the emergency department (84.51±13.92%) and the lowest score of the privacy questionnaire is in the spiritual-religious dimension in the emergency department (63.86±20.73). According to the results of this study, there was a correlation between the patient's privacy and the patient's trust in the nurse (Pv<0.05).

The results of this study showed that by increasing patients' privacy, patients' trust in nurses increases. According to the results of this study, nursing managers can increase patients' trust in nurses with educational programs in the field of patient privacy in the emergency department and inpatient departments.