Assessment of Satisfaction Rate Among the Working Staff of Mazandaran University of Supplemental Insurance Company in 2005

Background and The range of medical services is so large that rendering services under the support of medical insurance is not possible for the insurance companies. Many of the patients need the supplemental insurance, specially when this type of insurance completes the general medical insurance. Client's consent with the health service center is undeniable nowadays. This study was performed to determine the rate of working staff's consent at Mazandaran University of Medical Sciences of the supplemental insurance company in Sari. In a descriptive study, 120 out patients and hospitalized patients who had benefitted from the supplemental insurance for once company underwent the study. Data collected by questionnaire were confirmed on account of P validity to be used in the pilot study. Also, data were analyzed in descriptive method with SPSS software. The obtained results were as follows 63 (%52.5) were male, 79 subjects aged 30-49 years (65.8%), 63 had higher education (52.5%), 90 were married (75%). 54 (%45) subjects were hospitalized with cardiovascular disease and digestive problems. Also 72 subjects (%60) had the history of 3 days hospitalization. Sonography was the method of treatment (43%) that was used for %43 of them. Regarding the purpose of the study, many of the subjects under the study, (51.7%), were satisfied with the supplemental insurance company in terms of behavior, 64 subjects (%53.3) with insurance compancy's cooperation and finally 59 subjects (%49.2) were pleased with the organization's commitment to its responsibility. The X2 test showed that there is significant relationship among the age, education number of hospitalization, the reason of hospitalization, diagnostic procedures, and the rate of satisfactions p<0.001. This finding indicates knowledge, relation with the medical care centers, type and quality of rendered services. Therefore, it is suggested that a logical planning be conducted by the authorities of the insurance company to achieve the utmost degree of satisfaction.