Evaluation of Qualitative Performance of IRAN KHODRO Part Maker Companies Based on EFQM Using Analytical Hierarchy Process

Dynamic alterations in global economy, the performed efforts by WTO in direction of globalization of economy, formation of thought of global village and increasing of competition, have pushed different countries including developed and/or developing countries to this belief that they should increase the power and ability of competition of their own industries and organizations for the presence and survival in regional and global markets. Among these, satisfaction of customer from the quality of productions and services is just the way of survival in the dynamic competition market. Automobile industry is not an exception in this regard. The manufacturers of automobile are faced to abundance challenges in our country, and the satisfaction of customer and the qualitative performance of these companies are almost dependent on the qualitative performance of part suppliers. The evaluation of qualitative performance of part maker companies and their ranking on this basis will help them raise their final production to reach a desirable quality. In this research, the selected part maker companies have been evaluated qualitatively and ranked on the basis of the attitudes of organizational excellence model using AHP method, which is one of the MADM modes, while the concept of organizational excellence model and its relation with the concept of quality management needs to be explained.