Evaluation of the Relative Efficiency of Government Hospitals in Yazd Using DEA Model (Data Envelopment Analysis)

Performance measurement, programming and goal setting for performance improvement are needed for organizations to improve their performance. Despite advancement in performance measurement systems, many organizations still emphasize on old models. This paper analyzes the efficiency of Yazd governmental hospitals by using DEA model from 2004 to 2006. The inputs in DEA model are 3 variables including number of physician, number of health personnel and number of beds. The outputs in DEA model are also 3 variables number of in-patients, number of out-patients and number of bed days. This paper results suggest that hospitals in Ardakan, Maybod, Khatam and Tabas Counties and only Afshar hospital in Yazd city are efficient. Inefficient hospitals include Savaneh Sookhtegi hospital of Yazd city and the hospital in Abarkooh County. Also, this paper determined the input and output targets of efficient and inefficient hospitals. For example, hospital in Taft County is efficient when number of inpatient increases to 54494, number of outpatients increases to 5225 and number of bed days increases to 21009 by output orientation model. Manager of hospitals can measure efficiency of hospital sections by using DEA models and plan for efficiency improvement, respectively.