Effective factors on organizational citizenship behavior in a military hospital

The concept of organizational citizenship behavior and its associated factors, despite the highly importance, especially in the military hospitals, have received a little attention. This research was conducted to analyze the most important organizational factors that can direct behaviors, attitudes and interactions of nurses in order to promote organizational citizenship behavior in a military hospital. This is an applicable and descriptive study of correlation type, based on the structural equation model. Among from 504 nurses of a military hospital, 140 nurses were selected through a systematic random sampling. Questionnaires of Constant Beugre's for organizational justice, Potter’s for organizational commitment, Scott’s for organizational trust, Hackman & Oldham’s for job satisfaction and finally, Organ’s for the organizational citizenship behavior were used. Regarding the normality of the data, for data analysis the SPSS16 software was used. From two paths of job satisfaction and organizational trust, only job satisfaction path was completely confirmed in the influence of various organizational trust on the organizational citizenship behavior (P<0/05). Organizational justice (especially distributional justice) and organizational trust should be supported and reinforced in military hospitals. To improve the organizational trust condition, it is recommended that the necessary efforts for more employees’ support and participation in the organizational decision makings and affaires be done, and also periodical meetings be held for creating harmony and agreement among managers and nurses. Also, Individual’s material and spiritual needs should be more satisfied by means of planning and measures after diagnosing discriminative perception factors, in order to strengthen the distributive justice ’s perception.