The Role of Justice on Attitude toward Organization and Satisfaction with Complaint Handling

Justice as a prominent sight of ethical values has inevitable effects on attitudes and perceptions in various domains. Therefore in this research, the role of justice on teacher’s atti¬tudes toward organization and satisfaction with complaint handling was investigated. Research method was structural equation modeling and statistical population were male and female teachers who were employed in high schools in Esfahan city. From the above statisti¬cal population, 246 teachers from schools of different regions were selected using conven-ience sampling method to respond the research questionnaires. Research instruments included ques¬tions: interpersonal justice with 4 items, informational justice with 5 items, procedural jus¬tice with 7 items, distributive justice with 4 items, satisfaction with complaint handling with 3 items and attitudes toward organization with 10 items. Data was analyzed using structural equa¬tion modeling and mediated regression analysis. The results of mediation regression analysis showed that satisfaction with complaint han-dling and procedural justice, played a replaceable mediation variable role for each other in relation with attitude toward organization. Structural equation modeling also revealed that there are not di¬rect relations between interpersonal and informational justice with satisfaction with complaint han¬dling and attitude toward organization, but procedural justice has indirect effect on attitude to¬ward organization through satisfaction with complaint handling. Finally distributive justice has di¬rect effect on attitude toward organization. The results of this research offer a specific model for the role of justice dimensions on satisfaction with complaint handling and attitude toward organization. In summery, distribu-tive justice has direct role on attitude toward organizations, but procedural justice has indirect role on attitude toward organization through satisfaction with complaint handling.