The Satisfaction Rate of Students in Yazd University of Medical Sciences toward Registration Process in 2007

Educational services should be provided to students in a way that they feel they are in a safe environment. Since registration is the first stage of educational process, this study was conducted to survey the students’ satisfaction of the registration process.

This is a cross-sectional study performed by stratified sampling from each faculty of Yazd University of Medical Sciences. Data were collected by a questionnaire and analyzed using Chi square, t-test and one-way ANOVA and through SPSS software.

In whole, 200 students (82 females and 116 males) were studied. From all subjects, 175 ones (89.3%) had been registered without using internet of whom, 96 students (69.6%) mentioned that it had been due to the lack of easy access to the registration programs. A total of 109 students considered official's familiarity with the registration process desirable while, 7 students (4.9%) considered it undesirable. According to109 students (59.9%) official's assistance in students’ registration based on their job duties had been desirable and only 5 students (2.7%) considered it undesirable. Mean satisfaction rate based on students’ sex (P < 0.05), local and non-local residency (P< 0.05) and the university’s faculty (P <0.001), showed significant difference (95% confidence level).

The majority of students were satisfied with registration process in whole, but not with online registration. Therefore, it is recommended to use more advanced techniques in online registration process to make students more satisfied.